Refund policy

Return & Refund Policy

At (Store Name), customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be returned within (X Days) of delivery.
  • Be unused, unworn, unwashed, and in its original condition.
  • Have all original tags, labels, packaging, and accessories intact.
  • Not show signs of damage caused by misuse, negligence, or improper handling.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers must initiate a return request within (X Days) from the date of delivery.

Return requests received after the specified return period may not be accepted.

To initiate a return, please contact us at:

Email: (Email Address)

Include:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos (if applicable)

3. Return Process

Once your return request is received:

  1. Our support team will review the request.
  2. If approved, return instructions will be provided.
  3. The item must be shipped back or picked up (if applicable).
  4. After inspection, we will notify you regarding approval or rejection of the return.

Please do not return products without prior approval from our customer support team.

4. Refund Process and Timing

Once the returned item is received and inspected:

  • Approved refunds will be processed within (Refund Processing Time).
  • Refunds will be issued to the original payment method whenever possible.
  • Depending on your bank or payment provider, the refunded amount may take additional time to reflect in your account.

You will receive confirmation once your refund has been processed.

5. Exchange Options

We may offer exchanges for eligible items subject to stock availability.

Customers may request an exchange for:

  • Incorrect size
  • Wrong item received
  • Defective or damaged products

Exchange requests must be submitted within (X Days) of delivery.

If the requested replacement product is unavailable, we may offer:

  • Store Credit
  • Alternative Product
  • Refund (subject to approval)

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Incorrectly delivered

please contact us within (X Days) of delivery.

To help us process your request quickly, please provide:

  • Order Number
  • Clear photos of the product
  • Photos of packaging
  • Description of the issue

Upon verification, we may provide:

  • Replacement Product
  • Exchange
  • Full Refund
  • Store Credit

depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used, worn, washed, or altered products
  • Products without original tags or packaging
  • Gift cards and promotional vouchers
  • Personalized or customized items
  • Intimate apparel, undergarments, and hygiene-sensitive products (where applicable)
  • Clearance, final sale, or non-returnable items clearly marked on the product page

Additional categories may be excluded from returns as specified on individual product pages.

8. Return Shipping Costs

If the Return is Due to:

Our Error

Examples:

  • Wrong item shipped
  • Damaged product
  • Manufacturing defect

(Store Name) will bear the return shipping costs.

Customer Preference

Examples:

  • Change of mind
  • Ordered wrong size
  • No longer needed

The customer may be responsible for return shipping charges unless otherwise stated.

Any applicable return shipping fees may be deducted from the refund amount.

9. Cancellation of Orders

Orders may be cancelled before shipment by contacting our support team.

If an order has already been shipped, cancellation may not be possible and the order will be subject to the standard return process.

10. Refund Exceptions

Refunds may not be granted if:

  • Returned items fail inspection.
  • Products are damaged after delivery due to misuse.
  • The return request falls outside the return period.
  • Required documentation is not provided.

11. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Store Name: (StyleKart)

Email Address: (Email Address)

Business Address: (Business Address)

Phone Number: (Phone Number)

Website: (Website URL)

Our customer support team will be happy to assist you.